Regulation (EU) 2018/1724 of the European Parliament and of the Council of 2 October 2018 establishing a single digital gateway to provide access to information, to procedures and to assistance and problem-solving services and amending Regulation (EU) No 1024/2012 (Text with EEA relevance.)
Modified by
  • Regulation (EU) 2022/868 of the European Parliament and of the Councilof 30 May 2022on European data governance and amending Regulation (EU) 2018/1724 (Data Governance Act)(Text with EEA relevance), 32022R0868, June 3, 2022
Regulation (EU) 2018/1724 of the European Parliament and of the Councilof 2 October 2018establishing a single digital gateway to provide access to information, to procedures and to assistance and problem-solving services and amending Regulation (EU) No 1024/2012(Text with EEA relevance) CHAPTER IGENERAL PROVISIONS
Article 1Subject matter1.This Regulation lays down rules for:(a)the establishment and operation of a single digital gateway to provide citizens and businesses with easy access to high quality information, to efficient procedures and to effective assistance and problem-solving services with regard to Union and national rules applicable to citizens and businesses exercising or intending to exercise their rights derived from Union law in the field of the internal market, within the meaning of Article 26(2) TFEU;(b)the use of procedures by cross-border users and the implementation of the "once-only" principle in connection with the procedures listed in Annex II to this Regulation and the procedures provided for in Directives 2005/36/EC, 2006/123/EC, 2014/24/EU and 2014/25/EU;(c)the reporting on obstacles in the internal market based on the collection of user feedback and statistics from the services covered by the gateway.2.Where this Regulation conflicts with a provision of another Union act governing specific aspects of the subject matter covered by this Regulation, the provision of that other Union act shall prevail.3.This Regulation shall not affect the substance of, or the rights granted through, any procedure laid down at Union or national level in any of the areas covered by this Regulation. Furthermore, this Regulation shall not affect measures taken in accordance with Union law to safeguard cybersecurity and to prevent fraud.
Article 2Establishment of the single digital gateway1.A single digital gateway ("the gateway") shall be established by the Commission and the Member States in accordance with this Regulation. The gateway shall consist of a common user interface managed by the Commission ("the common user interface"), which shall be integrated into the Your Europe portal and shall give access to relevant Union and national webpages.2.The gateway shall give access to:(a)information on rights, obligations and rules laid down in Union and national law that are applicable to users exercising or intending to exercise their rights derived from Union law in the field of the internal market in the areas listed in Annex I;(b)information on online and offline procedures and links to online procedures, including procedures covered by Annex II, established at Union or national level in order to enable users to exercise the rights and to comply with the obligations and rules in the field of the internal market in the areas listed in Annex I;(c)information on, and links to, the assistance and problem-solving services listed in Annex III or referred to in Article 7 which citizens and businesses can refer to if they have questions or problems related to the rights, obligations, rules or procedures referred to in points (a) and (b) of this paragraph.3.The common user interface shall be accessible in all official languages of the Union.
Article 3DefinitionsFor the purposes of this Regulation, the following definitions apply:(1)"user" means either a citizen of the Union, a natural person residing in a Member State or a legal person having its registered office in a Member State, and who accesses the information, the procedures, or the assistance or problem-solving services, referred to in Article 2(2), through the gateway;(2)"cross-border user" means a user in a situation which is not confined in all respects within a single Member State;(3)"procedure" means a sequence of actions that must be taken by users to satisfy the requirements, or to obtain from a competent authority a decision, in order to be able to exercise their rights as referred to in point (a) of Article 2(2);(4)"competent authority" means any Member State authority or body established at national, regional or local level with specific responsibilities relating to the information, procedures, assistance and problem-solving services covered by this Regulation;(5)"evidence" means any document or data, including text or sound, visual or audiovisual recording, irrespective of the medium used, required by a competent authority to prove facts or compliance with procedural requirements referred to in point (b) of Article 2(2).
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