Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council Text with EEA relevance Basic information Dates Date of document: Date of publication: Date of effect: December 12, 2011 Entry into force - Date pub. +20 See Art 34 Date of transposition: Deadline: Modified by Modified by: Modifies Modifies: Repeal: Implicit repeal: Affected by case Judgment of the Court (Eighth Chamber) of 31 March 2022. DM v CTS Eventim AG & Co. KGaA. Request for a preliminary ruling from the Amtsgericht Bremen. Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Right of withdrawal for distance and off-premises contracts – Exceptions to the right of withdrawal – Article 16(l) – Provision of services related to leisure activities – Contract providing for a specific date or period of performance – Provision of ticket agency services – Intermediary acting in its name but on behalf of the organiser of a leisure activity – Risk associated with the exercise of the right of withdrawal. Case C-96/21. Judgment of the Court (Fifth Chamber) of 30 May 2024. VT and UR v Conny GmbH. Request for a preliminary ruling from the Landgericht Berlin. Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Article 8(2) – Distance contracts concluded by electronic means – Information requirements for the trader – Order implying an obligation to pay – Order placed by activating a button or similar function on a website – Obligation on the trader to label that button or similar function with the words ‘order with obligation to pay’ or a corresponding formulation – Conditional payment obligation. Case C-400/22. Judgment of the Court (Sixth Chamber) of 14 May 2020. EIS GmbH v TO. Request for a preliminary ruling from the Bundesgerichtshof. Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Article 6(1)(c) and (h) and (4) – Annex I(A) – Right of withdrawal – Information to be supplied by the trader relating to the conditions, time limit and procedures for exercising the right of withdrawal – Requirement for the trader to state his or her telephone number ‘where available’ – Scope. Case C-266/19. A06P1LH A06P4 A06P1LC N1PT4 Judgment of the Court (Seventh Chamber) of 5 October 2023. Verein für Konsumenteninformation v Sofatutor GmbH. Request for a preliminary ruling from the Oberster Gerichtshof. Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Consumer rights – Subscription of a consumer to an online learning platform – Automatic extension of the contract – Right of withdrawal. Case C-565/22. Order of the Court (Sixth Chamber) of 15 April 2021. Kuluttaja-asiamies v MiGame Oy. Request for a preliminary ruling from the Markkinaoikeus. Reference for a preliminary ruling – Article 99 of the Rules of Procedure of the Court of Justice – Directive 2011/83/EU – Consumer contracts – Article 21 – ‘Communication by telephone’ – Telephone line operated by a trader so that consumers may contact it for matters relating to a previously concluded contract – Provision by a company, as part of the after-sales service for previously concluded contracts, of two telephone lines, namely a premium-rate landline and a mobile telephone line that is free of charge – Media content targeted at customers – Acceptability of a helpline which charges customers at a rate exceeding the basic rate – Concept of ‘basic rate’. Case C-594/20. Judgment of the Court (First Chamber) of 10 July 2019. Bundesverband der Verbraucherzentralen und Verbraucherverbände - Verbraucherzentrale Bundesverband eV v Amazon EU Sàrl. Request for a preliminary ruling from the Bundesgerichtshof. Reference for a preliminary ruling — Consumer protection — Directive 2011/83/EU — Article 6(1)(c) — Information requirements for distance and off‑premises contracts — Obligation, for a trader, to indicate its telephone number and its fax number ‘where they are available’ — Scope. Case C-649/17. Judgment of the Court (Eighth Chamber) of 17 May 2023. DC v HJ. Request for a preliminary ruling from the Landgericht Essen. Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Article 14(4)(a)(i) and (5) – Right of withdrawal for off-premises contracts – Information requirements for the trader concerned – Failure of that trader to inform the consumer – Obligations of the consumer in the event of withdrawal – Withdrawal after the performance of the contract – Consequences. Case C-97/22. Order of the Court (Sixth Chamber) of 17 December 2019. B & L Elektrogeräte GmbH v GC. Request for a preliminary ruling from the Amtsgericht Straubing. Reference for a preliminary ruling — Consumer protection — Directive 2011/83/EU — Article 2(8)(c) and (9) — Off-premises contract — Concept of ‘business premises’ — Contract entered into at a stand at a trade fair immediately after the consumer, who was in a common area of the fair, had been solicited by the trader. Case C-465/19. Judgment of the Court (Sixth Chamber) of 8 October 2020. EU v PE Digital GmbH. Request for a preliminary ruling from the Amtsgericht Hamburg. Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Point 11 of Article 2, Article 14(3) and Article 16(m) – Distance contract – Supply of digital content and digital services – Right of withdrawal – Obligations of the consumer in the event of withdrawal – Determination of the amount to be paid by the consumer for the services provided before the exercise of the right of withdrawal – Exception to the right of withdrawal in the case of the supply of digital content. Case C-641/19. Judgment of the Court (Sixth Chamber) of 14 May 2020. NK v MS and AS. Request for a preliminary ruling from the Landesgericht für Zivilrechtssachen Graz. Reference for a preliminary ruling – Consumer protection – Consumer rights – Directive 2011/83/EU – Scope – Article 3(3)(f) – Concept of ‘contracts for the construction of new buildings’ – Article 16(c) – Concept of ‘goods made to the consumer’s specifications or clearly personalised’ – Contract between an architect and a consumer for the drawing-up of a plan for a new single-family house. Case C-208/19. Judgment of the Court (Ninth Chamber) of 12 March 2020. Verbraucherzentrale Berlin eV v DB Vertrieb GmbH. Reference for a preliminary ruling — Consumer protection — Directive 2011/83/EU — Scope — Service contract — Article 2(6) — Contract for passenger transport services — Article 3(3)(k) — Cards conferring entitlement to price reductions when passenger transport contracts are subsequently concluded — Online selling of such cards without informing the consumer about the right of withdrawal. Case C-583/18. Judgment of the Court (Grand Chamber) of 21 December 2023. VK and Others v BMW Bank GmbH and Others. Requests for a preliminary ruling from the Landgericht Ravensburg. Reference for a preliminary ruling – Consumer protection – Leasing agreement for a motor vehicle without an obligation to purchase – Directive 2008/48/EC – Article 2(2)(d) – Concept of a leasing agreement without an obligation to purchase the object of the agreement – Directive 2002/65/EC – Article 1(1) and Article 2(b) – Concept of a contract for financial services – Directive 2011/83/EU – Article 2(6) and Article 3(1) – Concept of a service contract – Article 2(7) – Contract of a distance contract – Article 2(8) – Concept of an off-premises contract – Article 16(l) – Exception from the right of withdrawal in respect of the provision of car rental services – Credit agreement for the purchase of a motor vehicle – Directive 2008/48 – Article 10(2) – Requirements relating to the information that must be stated in the agreement – Presumption of compliance with the obligation to provide information in the case of use of a statutory information model – Absence of horizontal direct effect of a directive – Article 14(1) – Right of withdrawal – Start of the withdrawal period in the event of incomplete or incorrect information – Abusive nature of the exercise of the right of withdrawal – Time-barring of the right of withdrawal – Obligation to return the vehicle in advance in the event of exercise of the right of withdrawal in respect of a linked credit agreement. Joined Cases C-38/21, C-47/21 and C-232/21. Judgment of the Court (Third Chamber) of 23 January 2019. Walbusch Walter Busch GmbH & Co. KG v Zentrale zur Bekämpfung unlauteren Wettbewerbs Frankfurt am Main eV. Request for a preliminary ruling from the Bundesgerichtshof. Reference for a preliminary ruling — Consumer protection — Directive 2011/83/EU — Distance contracts — Article 6(1)(h) — Obligation to provide information on the right of withdrawal — Article 8(4) — Contract concluded through a means of distance communication which allows limited space or time to display the information — Meaning of ‘limited space or time to display the information’ — Brochure inserted in a periodical — Mail order coupon containing a hyperlink referring to information on the right of withdrawal. Case C-430/17. N1PARTB A06P1 A08P4 A06P1LH undefined Judgment of the Court (Eighth Chamber) of 13 September 2018. Starman Aktsiaselts v Tarbijakaitseamet. Request for a preliminary ruling from the Riigikohus. Reference for a preliminary ruling — Consumer protection — Directive 2011/83/EU — Article 21 — Consumer contracts — Telephone communications — Practice of a telecommunication services provider consisting in offering its customers who have already concluded a contract a speed dial number at a rate higher than the basic rate. Case C-332/17. Judgment of the Court (Sixth Chamber) of 21 October 2020. Möbel Kraft GmbH & Co. KG v ML. Request for a preliminary ruling from the Amtsgericht Potsdam. Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Article 16(c) – Right of withdrawal – Exceptions – Goods made to the consumer’s specifications or clearly personalised – Goods which the trader has begun to produce. Case C-529/19. Judgment of the Court (Third Chamber) of 5 May 2022. absoluts-bikes and more- GmbH & Co. KG v the-trading-company GmbH. Request for a preliminary ruling from the Bundesgerichtshof. Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Article 6(1)(m) – Distance contract between a consumer and a trader – Obligation of the trader to inform the consumer of the existence and the conditions of a manufacturer’s commercial guarantee – Conditions under which such an obligation arises – Content of the information to be provided to the consumer about the manufacturer’s commercial guarantee – Impact of Article 6(2) of Directive 1999/44/EC. Case C-179/21. Order of the Court (Ninth Chamber) of 16 May 2019. TE and Others v Luminor Bank AB. Request for a preliminary ruling from the Vilniaus apygardos teismas. Reference for a preliminary ruling — Article 53(2) and Article 99 of the Rules of Procedure of the Court of Justice — Freedom to provide services — Markets in financial instruments — Natural person who has acquired a derivative financial instrument from a bank — Classification of that person within the meaning of EU law. Case C-8/18. Judgment of the Court (Sixth Chamber) of 27 March 2019. slewo - schlafen leben wohnen GmbH v Sascha Ledowski. Request for a preliminary ruling from the Bundesgerichtshof. Reference for a preliminary ruling — Consumer protection — Directive 2011/83/EU — Article 6(1)(k) and Article 16(e) — Distance contract — Right of withdrawal — Exceptions — Concept of ‘sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the consumer after delivery’ — Mattress whose protective seal has been removed by the consumer after delivery. Case C-681/17. Judgment of the Court (Eighth Chamber) of 7 August 2018. Verbraucherzentrale Berlin eV v Unimatic Vertriebs GmbH. Request for a preliminary ruling from the Bundesgerichtshof. Reference for a preliminary ruling — Consumer protection — Directive 2011/83/EU — Article 2(9) — Concept of ‘business premises’ — Criteria — Sales contract concluded on a stand run by a trader at a trade fair. Case C-485/17. Judgment of the Court (Ninth Chamber) of 22 September 2022. Vicente v Delia. Request for a preliminary ruling from the Juzgado de Primera Instancia de Sevilla. Reference for a preliminary ruling – Unfair terms in consumer contracts – Directive 93/13/EEC – Unfair business-to-consumer commercial practices – Principle of effectiveness – Article 47 of the Charter of Fundamental Rights of the European Union – Summary procedure for the recovery of lawyers’ fees – Potentially unfair terms contained in a fee agreement – National law not providing for the possibility of review by a court – Article 4(2) – Scope of the exception – Directive 2005/29/EC – Article 7 – Misleading commercial practice – Contract concluded between lawyer and client prohibiting the client from withdrawing, without the knowledge or against the advice of the lawyer, on pain of a financial penalty. Case C-335/21. Judgment of the Court (Third Chamber) of 28 September 2023. LACD GmbH v BB Sport GmbH & Co. KG. Request for a preliminary ruling from the Bundesgerichtshof. Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Point 14 of Article 2 – Directive (EU) 2019/771 – Point 12 of Article 2 – Commercial guarantee – Specifications or any other requirements not related to the conformity of the goods sold, set out in the guarantee statement or in the relevant advertising – Undertaking by a guarantor in respect of the consumer’s satisfaction with the goods purchased – Verification that the consumer is not satisfied. Case C-133/22. Judgment of the Court (Eighth Chamber) of 7 April 2022. Fuhrmann-2-GmbH v B. Request for a preliminary ruling from the Amtsgericht Bottrop. Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Article 8(2) – Distance contracts concluded by electronic means – Information requirements for the trader – Activation of a button or a similar function in order to place the order with an obligation to pay – Unambiguous formulation corresponding to the words ‘order with obligation to pay’ – Taking account only of the words on the button or similar function for the purposes of assessing the ‘corresponding’ nature of such a formulation. Case C-249/21. Judgment of the Court (Sixth Chamber) of 3 February 2021. Stichting Waternet v MG. Request for a preliminary ruling from the Hoge Raad der Nederlanden. Reference for a preliminary ruling – Directive 97/7/EC – Article 9 – Directive 2011/83/EU – Article 27 – Directive 2005/29/EC – Article 5(5) – Annex I, point 29 – Unfair commercial practices – Concept of ‘inertia selling’ – Supply of drinking water. Case C-922/19. Judgment of the Court (Fourth Chamber) of 5 December 2019. „EVN Bulgaria Toplofikatsia“ EAD v Nikolina Stefanova Dimitrova and „Toplofikatsia Sofia“ EAD v Mitko Simeonov Dimitrov. Requests for a preliminary ruling from the Rayonen sad Asenovgrad and Sofiyski rayonen sad. References for a preliminary ruling — Consumer protection — Directive 2011/83/EU — Consumer law — Article 2(1) — Concept of ‘consumer’ — Article 3(1) — Contract concluded between a trader and a consumer — Contract for the supply of district heating — Article 27 — Inertia selling — Directive 2005/29/EC — Unfair business-to-consumer commercial practices in the internal market — Article 5 — Prohibition of unfair commercial practices — Annex I — Unsolicited supply — National law requiring each owner of a property in a building in co-ownership connected to a district heating network to contribute to the costs of thermal energy consumption by the common areas and internal installation of the building — Energy efficiency — Directive 2006/32/EC — Article 13(2) — Directive 2012/27/EU — Article 10(1) — Billing information — National law providing that, in a building in co-ownership, bills for the consumption of thermal energy by the internal installation are calculated, for each owner of an apartment in the building, in proportion to the heated volume of his or her apartment. Joined Cases C-708/17 and C-725/17. Judgment of the Court (Seventh Chamber) of 2 March 2017. Zentrale zur Bekämpfung unlauteren Wettbewerbs Frankfurt am Main eV v comtech GmbH. Request for a preliminary ruling from the Landgericht Stuttgart. Reference for a preliminary ruling — Consumer protection — Directive 2011/83/EU — Article 21 — Communication by telephone — Operation of a telephone line by a trader to enable consumers to contact him in relation to a contract concluded — Prohibition on applying a rate higher than the basic rate — Concept of ‘basic rate’. Case C-568/15. Judgment of the Court (Fourth Chamber) of 24 February 2022. UAB 'Tiketa' v M. Š. Request for a preliminary ruling from the Lietuvos Aukščiausiasis Teismas. Reference for a preliminary ruling – Directive 2011/83/EU – Consumer contracts – Concept of ‘trader’ – Obligation to provide information in respect of distance contracts – Requirement that the necessary information be provided in plain and intelligible language and on a durable medium. Case C-536/20. A06P1 A08P1 A02PT2 A08P7 A06P5 Case C-529/19: Request for a preliminary ruling from the Amtsgericht Potsdam (Germany) lodged on 11 July 2019 — Möbel Kraft GmbH & Co. KG v ML Case C-594/20: Request for a preliminary ruling from the Markkinaoikeus (Finland) lodged on 12 November 2020 — Kuluttaja-asiamies v MiGame Oy article 21 paragraph 1 article 21 Case C-8/18: Request for a preliminary ruling from the Vilniaus apygardos teismas (Lithuania) lodged on 3 January 2018 — TE, UD, YB, ZC v Luminor Bank AB Case C-97/22: Request for a preliminary ruling from the Landgericht Essen (Germany) lodged on 10 February 2022 — DC v HJ Case C-617/21: Request for a preliminary ruling from the Landgericht Ravensburg (Germany) lodged on 6 October 2021 — RU, PO v Nissan Leasing, Volkswagen Leasing GmbH article 2 point 9 article 16 point (l) article 2 point 12 article 2 point 7 Case C-485/17: Request for a preliminary ruling from the Bundesgerichtshof (Germany) lodged on 10 August 2017 — Verbraucherzentrale Berlin e.V. v Unimatic Vertriebs GmbH article 2 point 9 point (b) article 2 point 9 point (a) Case C-641/19: Request for a preliminary ruling from the Amtsgericht Hamburg (Germany) lodged on 30 August 2019 — EU v PE Digital GmbH article 14 paragraph 3 article 2 point 11 recital 50 article 14 paragraph 3 sentence 3 article 16 point (m) article 14 paragraph 4 point (b) PT (ii) Case C-310/24, Elektrorazpredelitelni mrezhi Zapad: Request for a preliminary ruling from the Sofiyski rayonen sad (Bulgaria) lodged on 29 April 2024 – YL v Elektrorazpredelitelni mrezhi Zapad EAD Case C-766/22: Request for a preliminary ruling from the Amtsgericht München (Germany) lodged on 16 December 2022 — WD v Allane SE article 2 point 12 article 16 point (l) Case C-922/19: Request for a preliminary ruling from the Hoge Raad der Nederlanden (Netherlands) lodged on 17 December 2019 — Stichting Waternet v MG Case C-583/18: Request for a preliminary ruling from the Oberlandesgericht Frankfurt am Main (Germany) lodged on 20 September 2018 — Verbraucherzentrale Berlin eV v DB Vertrieb GmbH article 3 paragraph 3 point (k) article 2 point 6 Case C-565/22: Request for a preliminary ruling from the Oberster Gerichtshof (Austria) lodged on 26 August 2022 — Verein für Konsumenteninformation v Sofatutor GmbH article 6 paragraph 1 point (o) article 9 paragraph 1 Case C-96/21: Request for a preliminary ruling from the Amtsgericht Bremen (Germany) lodged on 16 February 2021 — DM v CTS Eventim AG & Co. KGaA Case C-725/17: Request for a preliminary ruling from the Sofiyski rayonen sad (Bulgaria) lodged on 27 December 2017 — Toplofikatsia Sofia EAD v Mitko Simoneov Dimitrov article 5 paragraph 2 article 5 article 5 paragraph 1 point (f) Case C-594/21: Request for a preliminary ruling from the Oberlandesgericht Frankfurt am Main (Germany) lodged on 27 September 2021 — VB v Sixt Leasing SE article 16 point (l) article 2 point 12 Case C-410/23, Pielatak: Request for a preliminary ruling from the Sąd Okręgowy w Warszawie (Poland) lodged on 3 July 2023 – I. SA v S.J. Case C-708/17: Request for a preliminary ruling from the Rayonen sad Asenovgrad (Bulgaria) lodged on 19 December 2017 — EVN Bulgaria Toplofikatsia EAD v Nikolina Stefanova Dimitrovа Case C-465/19: Request for a preliminary ruling from the Amtsgericht Straubing (Germany) lodged on 19 June 2019 — B & L Elektrogeräte GmbH v GC article 2 paragraph 8 point (c) article 9 article 2 paragraph 9 Case C-266/19: Request for a preliminary ruling from the Bundesgerichtshof (Germany) lodged on 29 March 2019 — EIS GmbH v TO Case C-277/19: Request for a preliminary ruling from the Općinski sud u Zadru (Croatia) lodged on 2 April 2019 — R. D., A. D. v Raiffeisenbank St. Stefan-Jagerberg-Wolfsberg eGen Case C-133/22: Request for a preliminary ruling from the Bundesgerichtshof (Germany) lodged on 28 February 2022 — LACD GmbH v BB Sport GmbH & Co. KG Case C-485/21: Request for a preliminary ruling from the Rayonen sad Nesebar (Bulgaria) lodged on 5 August 2021 — S.V. OOD v E. Ts. D. Case C-430/17: Request for a preliminary ruling from the Bundesgerichtshof (Germany) lodged on 17 July 2017 — Walbusch Walter Busch GmbH & Co. KG v Zentrale zur Bekämpfung unlauteren Wettbewerbs Frankfurt am Main eV annex I P. B article 8 paragraph 4 article 6 paragraph 1 point (h) Case C-249/21: Request for a preliminary ruling from the Amtsgericht Bottrop (Germany) lodged on 21 April 2021 — Fuhrmann-2-GmbH v B. article 8 paragraph 2 unnumbered paragraph 2 article 8 paragraph 2 unnumbered paragraph 1 Case C-649/17: Request for a preliminary ruling from the Bundesgerichtshof (Germany) lodged on 21 November 2017 — Bundesverband der Verbraucherzentralen und Verbraucherverbände — Verbraucherzentrale Bundesverband e.V. v Amazon EU Sàrl article 6 paragraph 1 point (c) article 6 paragraph 1 Case C-179/21: Request for a preliminary ruling from the Bundesgerichtshof (Germany) lodged on 23 March 2021 — absoluts-bikes and more- GmbH & Co. KG v the-trading-company GmbH article 6 paragraph 1 point (m) Case C-536/20: Request for a preliminary ruling from the Lietuvos Aukščiausiasis Teismas (Lithuania) lodged on 22 October 2020 — UAB Tiketa v M.Š., VšĮ Baltic Music article 8 paragraph 1 article 6 paragraph 5 article 6 paragraph 1 article 8 paragraph 7 article 2 paragraph 2 article 6 paragraph 1 point (c) article 6 paragraph 1 point (d) Case C-332/17: Request for a preliminary ruling from the Riigikohus (Estonia) lodged on 2 June 2017 — AS Starman v Tarbijakaitseamet Case C-681/17: Request for a preliminary ruling from the Bundesgerichtshof (Germany) lodged on 6 December 2017 — slewo // schlafen leben wohnen GmbH v Sascha Ledowski article 6 paragraph 1 point (k) article 16 paragraph (e) Case C-438/19: Request for a preliminary ruling from the Oberlandesgericht Düsseldorf (Germany) lodged on 11 June 2019 — Bundesverband der Verbraucherzentralen und Verbraucherverbände — Verbraucherzentrale Bundesverband e.V. v Frontline Digital GmbH article 6 paragraph 1 point (k) article 16 point (m) article 8 point 7 Case C-208/19: Request for a preliminary ruling from the Landesgericht für Zivilrechtssachen Graz (Austria) lodged on 4 March 2019 — NK v Ms and AS article 2 point 4 article 3 paragraph 3 point (f) article 16 point (c) article 2 point 3 Case C-400/22: Request for a preliminary ruling from the Landgericht Berlin (Germany) lodged on 16 June 2022 — VT, UR v Conny GmbH article 8 paragraph 2 unnumbered paragraph 2 Case C-429/24, St. Kliment Ohridski Primary Private School: Request for a preliminary ruling from the Sofiyski rayonen sad (Bulgaria) lodged on 18 June 2024 – St. Kliment Ohridski Primary Private School EOOD v QX article 2 point 1 article 27 article 2 point 6 Case C-463/22: Request for a preliminary ruling from the Oberlandesgerichts München (Germany) lodged on 12 July 2022 — DP v BMW Bank GmbH article 2 point 12 article 2 point 7 article 2 point 9 article 2 point 8 Case C-568/15: Request for a preliminary ruling from the Landgericht Stuttgart (Germany) lodged on 5 November 2015 — Zentrale zur Bekämpfung unlauteren Wettbewerbs Frankfurt am Main e.V. v comtech GmbH Legal basis Consolidated version of the Treaty on the Functioning of the European Union PART THREE - UNION POLICIES AND INTERNAL ACTIONS TITLE VII - COMMON RULES ON COMPETITION, TAXATION AND APPROXIMATION OF LAWS Chapter 3 - Approximation of laws Article 114(ex Article 95 TEC) Consolidated version of the Treaty on the Functioning of the European Union PART SIX - INSTITUTIONAL AND FINANCIAL PROVISIONS TITLE I - INSTITUTIONAL PROVISIONS Chapter 2 - Legal acts of the Union, adoption procedures and other provisions Section 2 - Procedures for the adoption of acts and other provisions Article 294(ex Article 251 TEC) EuroVoc Vocabulary Approximation of laws Consumer protection Consumer information Internal market - Principles Contract Protection of economic interests Domestic market