Regulation (EU) 2017/2394 of the European Parliament and of the Council of 12 December 2017 on cooperation between national authorities responsible for the enforcement of consumer protection laws and repealing Regulation (EC) No 2006/2004 (Text with EEA relevance)
Modified by
- Regulation (EU) 2018/302 of the European Parliament and of the Councilof 28 February 2018on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC(Text with EEA relevance), 32018R0302, March 2, 2018
- Directive (EU) 2019/770 of the European Parliament and of the Councilof 20 May 2019on certain aspects concerning contracts for the supply of digital content and digital services(Text with EEA relevance), 32019L0770, May 22, 2019
- Directive (EU) 2019/771 of the European Parliament and of the Councilof 20 May 2019on certain aspects concerning contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009/22/EC, and repealing Directive 1999/44/EC(Text with EEA relevance), 32019L0771, May 22, 2019
(1) "Union laws that protect consumers’ interests" means the Regulations and the Directives, as transposed into the internal legal order of the Member States, that are listed in the Annex hereto; (2) "intra-Union infringement" means any act or omission contrary to Union laws that protect consumers’ interests that has done, does or is likely to do harm to the collective interests of consumers residing in a Member State other than the Member State in which: (a) the act or omission originated or took place; (b) the trader responsible for the act or omission is established; or (c) evidence or assets of the trader pertaining to the act or omission are to be found;
(3) "widespread infringement" means: (a) any act or omission contrary to Union laws that protect consumers’ interests that has done, does or is likely to do harm to the collective interests of consumers residing in at least two Member States other than the Member State in which: (i) the act or omission originated or took place; (ii) the trader responsible for the act or omission is established; or (iii) evidence or assets of the trader pertaining to the act or omission are to be found; or
(b) any acts or omissions contrary to Union laws that protect consumers interests that have done, do or are likely to do harm to the collective interests of consumers and that have common features, including the same unlawful practice, the same interest being infringed and that are occurring concurrently, committed by the same trader, in at least three Member States;
(4) "widespread infringement with a Union dimension" means a widespread infringement that has done, does or is likely to do harm to the collective interests of consumers in at least two-thirds of the Member States, accounting, together, for at least two-thirds of the population of the Union; (5) "infringements covered by this Regulation" means intra-Union infringements, widespread infringements and widespread infringements with a Union dimension; (6) "competent authority" means any public authority established either at national, regional or local level and designated by a Member State as responsible for enforcing the Union laws that protect consumers’ interests; (7) "single liaison office" means the public authority designated by a Member State as responsible for coordinating the application of this Regulation within that Member State; (8) "designated body" means a body having a legitimate interest in the cessation or prohibition of infringements of the Union laws that protect consumers’ interests which is designated by a Member State and instructed by a competent authority for the purpose of gathering the necessary information and to take the necessary enforcement measures available to that body under national law in order to bring about the cessation or prohibition of the infringement, and which is acting on behalf of that competent authority; (9) "applicant authority" means the competent authority that makes a request for mutual assistance; (10) "requested authority" means the competent authority that receives a request for mutual assistance; (11) "trader" means any natural person or any legal person, irrespective of whether privately or publicly owned, who is acting, including through any other person acting in his name or on his behalf, for purposes relating to his trade, business, craft or profession; (12) "consumer" means any natural person who is acting for purposes which are outside his trade, business, craft or profession; (13) "consumer complaint" means a statement, supported by reasonable evidence, that a trader has committed, is committing, or is likely to commit, an infringement of the Union laws that protect consumers’ interests; (14) "harm to collective interests of consumers" means actual or potential harm to the interests of a number of consumers that are affected by intra-Union infringements, by widespread infringements or by widespread infringements with a Union dimension; (15) "online interface" means any software, including a website, part of a website or an application, that is operated by or on behalf of a trader, and which serves to give consumers access to the trader’s goods or services; (16) "sweeps" means concerted investigations of consumer markets through simultaneous coordinated control actions to check compliance with, or to detect infringements of, Union laws that protect consumers’ interests.
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